Refund Policy

This policy explains when and how refunds are issued on Collab Dock. Every campaign is funded into escrow, and refund eligibility depends on the stage the campaign has reached. This policy is part of our Terms of Service.

Before a creator accepts

• The brand can cancel and receive a full refund.
• No funds are released to the creator.

After agreement, before work starts

• The brand can request cancellation.
• If the creator agrees, the brand receives a full refund.
• If the creator has already invested meaningful time or resources, an admin may determine a fair partial refund.

After content has been submitted

• Refunds are not automatic.
• The brand must either approve the work, or request revisions if the deliverables don't match the agreed brief.
• Funds remain in escrow while revisions are being handled.

After funds have been released

• Once a brand approves delivery and releases payment, the money is sent to the creator's Stripe account.
• Released funds typically reach the creator's bank within 7 days. First payouts on a new Stripe account can take up to 14 days due to security checks.
• After the money has reached the creator's bank account, Collab Dock has no access to it and a refund cannot be issued.
• Disputes can still be reported to our admin team for review, but any recovery depends on the creator's cooperation and is not guaranteed.
• For this reason, brands should only release funds once they are fully satisfied with the delivered content.

Disputed work

If the brand and creator can't agree:

• The dispute enters OPEN status.
• Evidence is collected from both parties.
• An admin reviews the campaign brief, deliverables, messages, and revision history.
• The admin may release 100% to the creator, refund 100% to the brand, or split the funds between both parties.

Auto-approval rule

• If the creator submits work and the brand doesn't respond within 72 hours, the submission is automatically approved.
• Escrow funds are then automatically released to the creator.
• Refunds are generally unavailable after release, unless fraud or a policy violation is later discovered.

Fraud and platform abuse

Collab Dock may issue refunds outside this policy when:

• Fraudulent creator activity is detected.
• Fake metrics or misrepresentation is proven.
• Brand payment fraud occurs.
• Platform terms are violated.

Platform fee treatment

• If a refund occurs before payout, the platform fee is refunded.
• If a payout has already been processed, the platform fee may be non-refundable depending on payment processor costs and administrative handling.

How to request a refund

Refund requests are made from within the relevant campaign workspace. For help, use the support form. Statutory consumer rights under your local law are not affected by this policy.